Chapter 14 - Creating Collaborative Partnerships

What is Collaboration system :-

Support the works of team by facilitating the sharing and flow of information.

Information Technology can make a business partnership easier to establish and manage.

• Patnership occurs when two or more organization cooperates by intergrating their IT systems, thereby providing customers with the best of what each can offer.

There are two catogaries of collaboration : 

1. Unstructured collaboration (information collaboration) is includes document exchanges, shared whiteboard, and emails. 
2. Structured collaboration (process collaboration) is involve share participants in business processes such as workflow, in which knowledge is hardcorded as rules.

Collaborative business function :

Collaboration systems includes : 

KNOWLEDGE MANAGEMENT SYSTEM 

Ø  Knowledge management (KM) – involves capturing, classifying, evaluating, retrieving, and sharing information assets in a way that provides context for effective decisions and actions

Ø  Knowledge management system – supports the capturing and use of an organization’s “know-how”

Explicit and Tacit Knowledge :

Ø  Intellectual and knowledge-based assets fall into two categories :-

·         Explicit knowledge – consists of anything that can be documented, archived, and codified, often with the help of IT

·         Tacit knowledge - knowledge contained in people’s heads

Ø  The following are two best practices for transferring or recreating tacit knowledge

·         Shadowing – less experienced staff observe more experienced staff to learn how their more experienced counterparts approach their work

·         Joint problem solving – a novice and expert work together on a project

CONTENT MANAGEMENT SYSTEMS

Ø Wikis - Web-based tools that make it easy for users to add, remove, and change online content.

Ø  Business wikis - collaborative Web pages that allow users to edit documents, share ideas, or monitor the status of a project

Ø  Business wikis.

       

WORKFLOW MANAGEMENT SYSTEMS

Ø  Work activities can be performed in series or in parallel that involves people and automated computer systems.

Ø  Workflow – defines all the steps or business rules, from beginning to end, required for a business process.

Ø  Workflow management system – facilitates the automation and management of business processes and controls the movement of work through the business process.

Ø  Messaging-based workflow system – sends work assignments through an e-mail system.

Ø  Database-based workflow system – stores documents in a central location and automatically asks the team members to access the document when it is their turn to edit the document.

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GROUPWARE SYSTEMS

Groupware – software that supports team interaction and dynamics including calendaring, scheduling, and videoconferencing


Ø  Videoconference - a set of interactive telecommunication technologies that allow two or more locations to interact via two-way video and audio transmissions simultaneously.
Ø  Web conferencing - blends audio, video, and document-sharing technologies to create virtual meeting rooms where people “gather” at a password-protected Web site.

INSTANT MESSAGING :-

Ø  E-mail is the dominant form of collaboration application, but real-time collaboration tools like instant messaging are creating a new communication dynamic

Ø  Instant messaging - type of communications service that enables someone to create a kind of private chat room with another individual to communicate in real-time over the Internet

xoxo,

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